Privacy policy
Last updated: June 2026
1. Commitment to your privacy
At Companhia Náutica, we value the trust of our customers and are committed to protecting their personal data.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make a purchase or interact with us.
By using our website, you agree to the practices described in this Policy.
2. Data Controller
Companhia Náutica
Companhia Náutica de Eventos e Comércio Lda
508413320
Marina de Vilamoura, Av Rocha Baixinha, 8125-409 Vilamoura
21 801 4694
For any matter relating to the protection of your personal data, you may contact us at:
E-mail: nautica@companhianautica.com
3. What data we collect
Depending on your interaction with us, we may collect:
Identification data
· Name
· E-mail address
· Telephone number
Billing and delivery data
· Address
· Postal code
· Country
· Tax Identification Number (NIF), where requested
Order data
· Products purchased
· Purchase history
· Order value
· Order status
Browsing data
· IP address
· Device type
· Operating system
· Browser used
· Pages visited
· Interactions carried out on the website
Marketing data
· Communication preferences
· Newsletter opens
· Clicks on promotional campaigns
4. How we collect your data
Data may be collected through:
· Creation of a customer account;
· Placing orders;
· Contact forms;
· Newsletter subscriptions;
· Cookies and similar technologies;
· Interaction with advertisements or digital campaigns.
5. Purposes of processing
We use your data for:
Order management
· Processing and dispatching orders;
· Payment management;
· Management of returns, exchanges and warranties;
· Customer support.
Compliance with legal obligations
· Invoicing;
· Accounting;
· Tax obligations.
Improving the user experience
· Website optimisation;
· Performance analysis;
· Improvement of services.
Marketing and communication
Where consent or an applicable legitimate interest exists:
· Sending newsletters;
· Information about products;
· Promotional campaigns;
· Invitations to events;
· Relevant content related to the activities of Companhia Náutica.
You may unsubscribe from these communications at any time.
6. Legal basis for processing
We process your data on the basis of:
· Performance of a purchase and sale contract;
· Compliance with legal obligations;
· The company’s legitimate interests;
· Consent of the data subject.
7. Who we share your data with
We only share your data when necessary to provide our services.
The following parties may have access to your data:
Technology platforms
· Shopify (e-commerce platform)
· Website hosting and security tools
Payment processors
· Shopify Payments
· Stripe
· MB WAY
or other payment methods made available on the website.
Carriers and logistics providers
· CTT
· DPD
· DHL
or other logistics partners used to deliver orders.
Marketing and analytics tools
· Google Analytics
· Google Ads
· Meta (Facebook and Instagram)
· Klaviyo
or equivalent platforms used for analytics and communications.
All partners are required to comply with applicable data protection legislation.
Companhia Náutica does not sell or trade personal data.
8. International data transfers
Some of our service providers may process data outside the European Economic Area.
Whenever this occurs, we ensure that appropriate protection mechanisms are in place, including Standard Contractual Clauses approved by the European Commission or other legally recognised safeguards.
9. How long we retain your data
We retain your data only for as long as necessary to fulfil the purposes for which it was collected.
In particular:
· Order and invoicing data: for the periods required by law;
· Marketing data: until consent is withdrawn;
· Customer account data: while the account remains active or until a deletion request is made.
10. Your rights
Under the General Data Protection Regulation (GDPR), you have the right to:
· Access your data;
· Rectify inaccurate or incomplete data;
· Request the deletion of your data;
· Request the restriction of processing;
· Object to processing;
· Request data portability;
· Withdraw consent at any time.
You may exercise these rights by contacting us at:
11. Complaints
If you believe that your data is not being processed appropriately, you may lodge a complaint with:
Comissão Nacional de Proteção de Dados (CNPD)
Address: Av. D. Carlos I, 134, 1.º, 1200-651 Lisboa
Website: www.cnpd.pt
12. Information security
We implement appropriate technical and organisational measures to protect your personal data against:
· Unauthorised access;
· Accidental loss or destruction;
· Unauthorised disclosure;
· Alteration or misuse.
Despite our efforts, no transmission of data over the internet can be considered completely secure.
13. Cookies
The Companhia Náutica website uses cookies to:
· Ensure the proper operation of the online store;
· Remember user preferences;
· Analyse website traffic and performance;
· Personalise content and advertising campaigns.
Users may manage or change their cookie preferences at any time through their browser settings or the consent management tool available on the website.
14. Changes to this Policy
Companhia Náutica reserves the right to update this Privacy Policy whenever necessary to reflect legal, operational or technological changes.